Order Policies And Procedures
Shipping - Returns - Resale

See information about Domestic Shipments, International Shipments, Returns & Refunds, Resale For California Residents

Domestic Shipments:
Jatayu offers shipping in the continental United States via United Parcel Services (UPS). When you place your order over the website your order will calculate the weight of your items and provide you with the shipping cost based on the option you choose. Options: Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, and Next Day Early Morning. A $1.00 handling fee will be added to your invoice to defray packaging costs.

Alaska, Hawaii, and Puerto Rico:
UPS is now shipping ground to these places. However, if you would prefer Priority Shipping which is generally less expensive, just place a note in the Comments Section of your order and we will take care of your request. We will also reimburse your credit card.

"Fast and Thrifty" shipping for small packages in the USA (including Hawaii and Alaska): We do offer lower priced USPS shipping for small orders inside the US. Requirements: Package must be under 1 pound and items must fit in a video sized box or 8x11 flat envelope. Cost $4.95. If you think your order is small enough, you can choose Fast And Thrifty from our drop down shipping options box as you check out. If your package does not meet the size and weight requirements, Molly will contact you. Please note: This is regular USPS Priority mail and there is no tracking when this option is selected.

Local Pickup in San Diego:
If you are located within driving distance, you can choose to pick up your order from the "warehouse". Please email Molly to arrange for a pick up appointment.

International Shipments:

Canada, Europe, Australia, and South America:
We ship internationally to these areas: Canada, Europe, Australia, and South America. Your package will be sent via United States Postal Service. Most packages will be sent Priority International as it is the lease expensive option in most cases and one that will arrive to you in a reasonable amount of time. If we can fit your package into a Priority International Flat Rate box or envelope so that the cost is less, we will do so. We will only use an envelope if we are pretty certain that your products will not be damaged in shipping. If your package is over 100.00 we will insure it. We only charge you what the post office charges us + $1.00 for handling. The shipping amount will be added to your credit card after it is shipped. If this is not acceptable to you, please let us know in advance. Please note: Global Express is now Global Express Guaranteed and the price of this option starts at $28.50. We will only use this option if you specifically request it, as it is a very pricey choice.

Please select the "International Shipping" option when checking out. We will email you with the details of how much postage will be and obtain your approval for charging your card for the additional fee before shipping.

In our cart system, postal code is required. If you don't have one, just submit a 00000 entry. Thanks!

Mexico only:
If you live in Mexico, we can send your package DHL if you wish. We understand from artists living in Mexico that DHL is the only reasonable option for shipping. Just let us know you want your package sent DHL in the comments section of your order. We will adjust your shipping to reflect DHL rates and we will send it the least expensive way unless you indicate otherwise. Because we will be taking your package to a DHL facility we can not advise you in advance what DHL shipping charges are. Please know that we only add 1.00 to whatever DHL charges us.

Merchandise Returns:
Happily, returns are few and far between. However, if we have shipped in error, we will gladly pick up the tab for the return shipping. Please package returns securely and insure packages over $100.

Refund Policy:
We want you to be happy with your purchase. If for any reason you are not pleased with a product, please return the product in its original condition within 10 days for a full refund on the merchandise. Please note: Tools must be unused and in their original undamaged packaging.